Return & Refund Policy

1. Non-Returnable & Non-Refundable Policy

Products sold through the ASTRO RISHI RAHUL website—including lab-certified rudraksha beads, rudraksha malas, copper yantras, silver kavachs, and astrology-related items—are NON-REFUNDABLE and NON-RETURNABLE once purchased.

• Once an order is successfully placed and payment is confirmed, cancellation is generally not allowed.
• Customers are requested to carefully check product descriptions, dimensions, weight, specifications, and images before completing their purchase.

2. Customized, Personalized & Energized Items

Spiritual items that are customized, specially prepared, or undergo Vedic energization rituals (Prana Pratishtha / Puja invocation) specifically tailored to a customer's birth chart or name are strictly NON-RETURNABLE and NON-REFUNDABLE under any circumstances.

3. Digital Astrology & Consultation Services

All digital astrology services—including downloadable PDF Kundli reports, online video consultations, and pooja bookings—are non-refundable once the order is placed or delivered. Since astrological calculations and consultation time are spent specifically for your chart, requests for service cancellations or refunds cannot be entertained.

4. Wrong or Damaged Product Delivered

We take extreme care in packaging and quality inspection before shipping. However, if you receive a wrong product or an item damaged during transit, please follow these steps:

• Contact our customer support team within 48 Hours of package delivery.
• Send an email to connect@astrorishirahul.com / Officialastrorishirahul@gmail.com or WhatsApp/call us at +91 9870575656.
• Mandatory Requirement: Provide clear unboxing photographs and/or a continuous unboxing video clearly showing the original shipping label, sealed package, and the damaged/wrong item received.

Note: Submission of proof does not guarantee an automatic refund. All claims will be thoroughly reviewed by our quality audit team. If verified and approved, an appropriate resolution (such as a replacement item) will be arranged at our discretion.

5. Technical Payment Failures & Duplicate Deductions

If money is successfully deducted from your bank account or payment method, but an order ID is not created or processed due to a technical error or payment gateway timeout:

• Please notify us immediately at connect@astrorishirahul.com or Officialastrorishirahul@gmail.com with your transaction reference ID, payment screenshot, date, and deduction amount.
• Once verified with our payment gateway partner (e.g., PhonePe), if the payment was received by us without an order generation, the amount will be refunded back to your original source account within 7-10 Business Days.

6. Contact Support

For any questions or support regarding product orders, please contact our support desk: